About Us

CAWA was 30 years old in 2005! In 1974 the Commissioner of Consumer Affairs, Jim McConnell invited representatives from consumer organisations to a meeting to discuss common concerns. This led to the formation of the Consumers’ Association of Western Australia (CAWA) with the inaugural meeting being held in 1975.

Initially CAWA was a reactive organisation that responded to domestic issues. Over time, with industry and government becoming increasingly aware of the importance of consumers in their decision making, CAWA’s role has evolved to commenting on proposed legislative changes and providing consumer representation on boards, committees and tribunals.

Written submissions

In past years CAWA has acted as watchdog on Government legislation and represented the views of consumers by writing submissions and forwarding them to Government.

2007
  • Painters’ Registration Act
2006
  • Builders’ Registration Act
  • Gas Marketing Code of Conduct
  • Hairdressers’ Regulations
  • Home Building Contracts Act
  • Prepaid funerals
2005
  • Licensing Boards and Consumer Protection Bill
  • National Indigenous Consumer Action Plan
  • Professional Indemnity Insurance for Real Estate Agents and Business Brokers
2004
  • Australian Free Trade Agreement
  • Genetically Modified Crops
  • State Administrative Tribunal
  • Issues paper: Review of threshold price for unregistered building in regional areas
  • Issues paper: Regulation of Holiday Accommodation Managers
  • Real Estate & Business Agents Supervisory Board on
    • points to include in Seller statements when a property is for sale
    • on role of unlicensed director
2003
  • Review of Retail Shopping Hours
  • Review of Boards and Committees in the DOCEP portfolio
  • Review of the Consumer Affairs Act 1971 (CAA) and Fair Trading Act 1987 (FTA)
2002
  • Residential Tenancies Act
  • Review of Consumer Boards and Committees
  • Attorney General’s Western Australian Civil and Administrative Review Tribunal
  • Proposed licensing of Building Industry trades
2001
  • National Competition Policy Review:
  • Review of National Scheme of the Regulation of Travel Agents
  • Petroleum Products Pricing Act 1983
  • Dividing Fences Act
2000
  • Real Estate Industry Code of Conduct
  • Motor Vehicles Repair Industry
  • Review of the banking code of practice
  • Home Indemnity insurance
  • Genetically Modified Material (Temporary Prohibition) Bill WA Parliament
Committees where CAWA has provided consumer representatives in 2000 – 06
  • 2006 WA Consumer Advocacy Centre Set Up Committee
  • 2006 Centre for Advanced Consumer Research Advisory Board
  • 2006 Holiday Accommodation Committee (Dispute Resolution Panel)
  • 2006 Economic Resolution Authority Consumer Consultative Committee
  • 2000 – 6 Building Disputes Tribunal
  • 2000 – 6 Keep Australia Beautiful Council
  • 2000 – 6 Retail Shops Advisory Committee
  • 2000 – 6 Water Corporation Customer Advisory Council
  • 2004 – 6 Consumer Advisory Council of WA
  • 2004 – 6 Electrical Licensing Board
  • 2004 – 6 Motor Vehicles Industry Board
  • 2004 Settlement Agents Board
  • 2004 Telstra Consumers’ Council
  • 2003 – 5 Consumer Product Safety Committee
  • 2002 Abandoned Shopping Trolleys Code of Practice Committee
  • 2001 – 6 Master Builders’ “Best Customer Service Award”
  • 2001 – 6 Petroleum Products Pricing Advisory Committee
  • 2000 – 3 Standards Australia – Burning Behaviour of Textile Products
  • 2000 – 2 Hairdressers Licensing Board Review Committee
  • 2000 Consumers Telecommunications Network
  • 2000 National Consumer Liaison on GST group
Publications
  • Newsletter – published quarterly
  • 2002 Pamphlet – “How to Whinge in the West”
In 2004-6 CAWA representatives attended:
  • Celebration of Ban on Genetically Modified Foods
  • Consumer Protection Award Launch and Presentation
  • Consumer Advisory Council Seminar
  • Consumer Protection Awards
  • Consumers Federation of Australia AGM
  • Consumer Representative leaflet launch
  • Conversation with Telstra
  • Health Consumer Forum on Access Card Arrangements
  • Industry Alternative Dispute Resolution Group (comprising Banking, Insurance and Telecomunications Ombudsmen)
  • Keep Australia Beautiful Plastic Bag Reduction Awards
  • Keep Australia Beautiful and Tidy Town Awards
  • Launch of the BRB, BDT and PRB websites
  • Launch of the Fitness Industry Code of Practice
  • Launch of State Administrative Tribunal
  • Launch of REVS online
  • Meetings of RUGS (Revs User Groups)
  • National Council of Women Seminar – ‘You are what you eat – a critical look at food in WA’
  • National Covenant Packaging Forum
  • National Review – Mandatory Comparison Rates – Cost of Credit
  • Opening of Centre for Advance Consumer Research
  • Retirement Villages Review Meeting
  • Waste Management Conference

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